Hardship Utility Grant Scheme (HUGS)

The Hardship Utility Grant Scheme (HUGS) assists Western Australian residents struggling to pay their utility bills due to financial hardship. To be eligible, customers must first work with their utility provider to establish a payment arrangement. If, after 90 days, a balance of over $300 remains, the provider can apply for a grant on the customer's behalf. If approved, those south of Denham can receive up to $640 per financial year, and those north of or including Denham can receive up to $1,060, covering a maximum of 85% of the outstanding bill.